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Recent studies on emergency department overcrowding have shown adverse patient outcomes when patients are boarded in the ED (JW Emerg Med Jul 6 2007). To address how patient satisfaction relates to ED overcrowding, these authors retrospectively reviewed Press Ganey satisfaction surveys that were completed by patients who were admitted through the ED at a single urban academic medical center during a 2-year period. The authors correlated satisfaction data with validated ED crowding factors, such as hallway placement, boarding time, and waiting time.
Data were available for 1501 hospitalizations (approximately 15% of all patients admitted through the ED during the study period). In logistic regression analysis, both ED hallway placement and pr…