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Communication-and-resolution programs (CRPs) were first developed at the University of Michigan more than a decade ago as an alternative to litigation for resolving adverse medical outcomes. Since then, CRPs have spread to many healthcare systems and have been shown to lower liability costs. CRPs are meant to do the following:
Identify potential medical errors or outcomes that involve serious real or potential harm and are likely to lead to legal action.
Make high-level multidisciplinary assessments of whether mistakes were made and resultant legal exposure.
Communicate proactively with patients and families to disclose and explain errors and potential consequences.
Offer financial compensation when appropriate.
Commit to legal defense if no err…