Physician Behavior and Patient Satisfaction: A Qualitative Review

Productivity demands and administrative tasks, particularly those associated with electronic medical records, often are blamed for detracting from the quality of physician–patient interactions and thereby lowering patients' satisfaction with their healthcare. Stanford investigators attempted to identify specific physician behaviors that enhance physician presence and patient experience.

The authors conducted a systematic literature review, observed interactions between patients and physicians known to have excellent interpersonal skills, and interviewed a diverse group of physicians, patients, and nonmedical public service professionals. Drawing from these sources of information, 14 healthcare experts and patient advocates eventually develop…