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Assessment of patient satisfaction has become a component of physician and emergency department evaluation. Investigators at an academic hospital developed a 6-minute video that explained what patients could expect during an ED visit from registration to discharge and presented information about an outpatient referral line. A single research assistant administered a validated patient satisfaction survey just before discharge to a convenience sample of 551 patients during the 2 months before the video was introduced and 581 patients during the 2 months after. Eligible participants were adult patients or parents of pediatric patients (mean age, 38; 61% women) who were triaged to the waiting room and were not admitted to the hospital.
Overall p…